Eduzedie.com – Complaints & Dispute Resolution Policy
Introduction
Eduzedie.com (“the Company”, “we”, “our”) values transparency and fairness in all interactions with clients and learners. This Complaints and Dispute Resolution Policy (“Policy”) outlines the procedures for raising concerns and resolving disputes promptly and professionally.
Submitting a Complaint
Learners who wish to raise a complaint may do so by emailing support@eduzedie.com. Please include:
- Full name and contact details
- A clear description of the issue
- Relevant evidence or supporting documentation
All complaints must be submitted in writing within 30 days of the event in question.
Acknowledgement and Review
Upon receipt, the Company will acknowledge your complaint within 5 business days and assign it to an internal representative for review.
The investigation will be conducted impartially, and additional information may be requested if necessary.
Resolution Process
We aim to provide a formal response and resolution within 14 business days of acknowledgment.
If more time is required, the complainant will be informed of the delay and given an expected timeframe for completion.
Escalation
If you are dissatisfied with the outcome, you may request an internal review by a senior representative of Eduzedie.com. This review will be final and binding within the scope of our services.
External Dispute Resolution
Should the complaint remain unresolved, the Company may suggest mediation through an independent third-party mediator.
All parties are expected to act in good faith to reach a fair and reasonable outcome.